A TOOL FOR EFFECTIVELY MANAGING YOUR EMPLOYEES ' INTERACTION WITH CUSTOMERS
SPEECH2SALE - SPEECH ANALYTICS PLATFORM
To manage the performance of a sales office, customer service, or contact center, speech analytics is one of the most powerful tools that gives you unique information about customer sentiment and agent behavior. Speech2sale platform is a cloud service - you only pay for the results of analyzing the conversations of your employees. If necessary, the platform can be installed in your data center.
NOW YOU DON'T NEED A MYSTERY SHOPPER
Every day and hour you can get information about the work of all employees. The speech analytics platform will focus your attention on key indicators of the quality of employee interaction with customers. You will get more information than the mystery shopper gives you.
YOU DON'T NEED TO LISTEN TO RECORDINGS FOR HOURS
There is no need to listen to long recordings. The user interface player highlights keywords and phrases that characterize the employee's communication metrics with clients.
A SURVEY OF CUSTOMERS?
YOU WILL GET MORE OBJECTIVE INFORMATION.
Customer loyalty metrics are measured in each conversation and collected in reports. Emotional outbursts are registered in the client's voice and its direction is determined – positive or negative. The reasons for the customer's dissatisfaction and the subject of their requests will be determined.