SPEECH2SALE - SPEECH ANALYTICS PLATFORM
To manage the performance of a sales office, customer service, or contact center, speech analytics is one of the most powerful tools that gives you unique information about customer sentiment and agent behavior. Speech2sale platform is a cloud service - you only pay for the results of analyzing the conversations of your employees. If necessary, the platform can be installed in your data center.
NOW YOU DON'T NEED A MYSTERY SHOPPER
Every day and hour you can get information about the work of all employees. The speech analytics platform will focus your attention on key indicators of the quality of employee interaction with customers. You will get more information than the mystery shopper gives you.
YOU DON'T NEED TO LISTEN TO RECORDINGS FOR HOURS
There is no need to listen to long recordings. The user interface player highlights keywords and phrases that characterize the employee's communication metrics with clients.
A SURVEY OF CUSTOMERS?
YOU WILL GET MORE OBJECTIVE INFORMATION.
Customer loyalty metrics are measured in each conversation and collected in reports. Emotional outbursts are registered in the client's voice and its direction is determined – positive or negative. The reasons for the customer's dissatisfaction and the subject of their requests will be determined.
HOW IT WORKS IN SALES OFFICES, STORES, AND IN THE FIELD
DURING THE WORKING DAY, ALL EMPLOYEE CONVERSATIONS ARE RECORDED ON A VOICE RECORDER-BADGE
AT NIGHT, SECTIONS OF RECORDINGS WITH DIALOGS ARE SELECTED, NOISE CLEANING AND SPEECH ANALYTICS ARE PERFORMED
IN THE MORNING ALL REPORTS ARE READY FOR USE IN TARGETED TRAINING
HOW IT WORKS IN CONTACT CENTERS
AS SOON AS THE DIALOG IS FINISHED, IT IS SENT TO THE PLATFORM FOR PROCESSING
AFTER A PERIOD OF TIME EQUAL TO 0.2–1.0 OF THE CONVERSATION DURATION, ALL ANALYTICS ARE READY
IN PARALLEL WITH THE ACCUMULATION OF PROCESSED DIALOGS, SUMMARY REPORTS ARE GENERATED
Imagine that you have a bag with 1000 balls — 500 white and 500 colored, your task is to pull out as many colored balls as possible in 10 attempts.
It turns out that the probability that among these 10 balls 8 will be colored is only 0.098% — this is the accuracy (precision) that you get by listening to recordings in a row.
The accuracy of the speech2sale platform is >800 times higher than -80%.
EXAMPLES OF THE RESULTS OF THE USE OF SPEECH2SALE
Changing indicators in real projects in banks
SALES GROWTH OF THE PRODUCT
The more often a product is mentioned, the richer the presentation, the higher the sales. Daily feedback to an employee based on the results of Analytics increased the activity of selling offers. As a consequence of the increase in sales.
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